Terms and Conditions

Our Promise to You:  We promise to deliver our handmade products to you in a safe and secure manner. We will deal promptly with any issues that may arise concerning your order.  

Due to the handmade nature of our products, there will always be some variation in colour, design or packaging between orders. However, we endeavour to maintain as much consistency as reasonably possible. If you do have any queries regarding your order, please don’t hesitate to contact us.

Please read carefully - by placing an order with us, you are acknowledging your agreement to the following conditions:

Price:  All prices are quoted in Australian Dollar (AU$). Postage is NOT INCLUDED in all of our prices. If you wish to speed postage up, express postage is available at an additional cost - please let us know if you would like express postage.  We reserve the right to make price changes without prior notice - however, this will not occur for goods already ordered and awaiting delivery.

Payment: Payment is only accepted via PayPal/Credit Card.  Goods will not be dispatched until full payment is received by us. Payment of your order made via PayPal is completely secure - we don't retain any payment information or card details. We are not responsible for any charges incurred by you from your Credit Card Company or bank in relation to the processing of any order made with us. Please note that if, for any reason, your card payment is not authorized by your bank/credit card company, we will not be able to proceed with your order and it will be cancelled.

Delivery of your Order:  We aim to turn around any orders within 2-3 days of receipt of that order, if this isn't possible, we'll email you. If you have requested a custom order, made to your specifications, we will inform of you the expected delivery date. 

Please ensure you give us a complete postal address - we cannot accept any responsibility for items that are undelivered due to the submission of an incomplete address.  Please ensure that there is someone at this address that can accept delivery - we cannot accept any responsibility for items that are undelivered as there was nobody home.  The customer will be responsible for meeting any further postal costs in this case. 

We can post to either domestic or business addresses; if you require your delivery to be signed for, please note that this will involve an additional cost and will require someone being available at the delivery address to sign for the goods.  

We cannot be held responsible for orders, for which we hold a proof of posting (a receipt from our Post Office) that, subsequently, goes missing in the mail.  If an order is sent to your given address, not delivered but held in the Post/Sorting Office and not picked up, by the customer, from there, the Post Office will return said order to us.  We are not responsible for any additional costs involved in sending this order on to you again - you must meet that additional postage cost yourself (you will receive a PayPal invoice for the postal charge).  

Refunds & Returns: If you are unhappy with your order because the item is not as described then please contact us and we will arrange either store credit or full refund. Please note, custom orders will not be refunded unless the item is damaged.

Wholesale: Please contact us if you wish to order wholesale - 25 items or more

Copyright Notice: We retain copyright on all materials on this website, including photographs and images, page design, text, product names and descriptions of any of our products and these may not be reproduced in whole or in part by electronic or other means without our prior written consent.